General terms and conditions and price list

General Terms and Conditions

1. Introductory Provisions

1.1. These general terms and conditions (hereinafter referred to as the "terms and conditions") govern the mutual contractual relations between the operator of the hotel "Penzion Pepovka" (hereinafter referred to as the "hotel") - the company Vision Travel sro, IČO: 03350711, DIČ: CZ 03350711, with its registered office at Modřická 259, 619 00 Brno, registered in the Commercial Register, file number: C 84560 kept at the Municipal Court in Brno (hereinafter referred to as the "accommodator") and guests to whom the accommodator provides temporary accommodation in the hotel and at the same time such persons who express an interest in temporary accommodation in the hotel (hereinafter referred to as the "guest").

1.2. By concluding an accommodation contract between the accommodation provider and the guest within the meaning of the provisions of Section 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter also referred to as the “OZ”), on the basis of which the accommodation provider provides the accommodated person with temporary accommodation for an agreed period or for a period resulting from the purpose of accommodation in the hotel, the guest undertakes to pay the price for accommodation and related services according to the current price list of the accommodation provider, under the conditions specified in the accommodation contract and these terms and conditions (hereinafter also referred to as the “contract”).

1.3. By concluding the contract, the guest undertakes to comply with the rights and obligations of the accommodated person under these terms and conditions. The terms and conditions are listed on the accommodation provider’s website www.pepovka.cz.

2. Ordering and reserving accommodation

2.1. Bookings for accommodation and related services can be made in writing, either by post to the address of the accommodation provider or by e-mail to info@pepovka.cz, or by filling out and sending the form on the accommodation provider's website. Bookings can also be made by telephone, but in such a case the order is considered accepted only after its subsequent written confirmation by the guest.

2.2. The order must contain the following information:

1. a) name and surname of the guest,
2. b) date of accommodation,
3. c) contact details of the guest: telephone number, permanent address, e-mail,
4. d) number of persons and requirements for related services.

2.3. The guest has the opportunity to check the information provided before sending the order and to supplement or change this information before sending the order. By sending the order, the guest grants consent to the use of remote communication means when concluding the contract. Before sending the order via the form on the website, the guest confirms that he has read these terms and conditions and decides to grant consent to the processing of personal data.

2.4. After receiving the order from the guest in one of the above-mentioned ways, the accommodation provider will process and confirm the order in the form of a reservation confirmation, which will include the payment terms. Confirmation of the order by the accommodation provider concludes the accommodation contract to the extent specified in the reservation confirmation. The accommodation provider is also entitled to refuse the order or suggest its modification to the guest.

2.5. In addition to the above-mentioned method of concluding the contract with the accommodation provider, the guest has the option of concluding the contract in paper form at the place of accommodation, even without a prior order. In such a case, the accommodation provider and the guest will regulate mutual rights and obligations in the form of an accommodation contract, which will contain the full terms and conditions agreed between the accommodation provider and the guest. In the event that the accommodation provider and the guest conclude a contract in written form, this contract fully replaces all previously agreed obligations between the contracting parties.

2.6. The guest is also entitled to place an order for himself or for the benefit of a third party. If the guest does not place an order for himself, he undertakes to always inform the accommodation provider in advance and at the same time provide the third party with the necessary documents for negotiations with the accommodation provider, with which the third party will prove that the accommodation order was made for his or her benefit. If the guest fails to fulfil this obligation, the accommodation provider has the option to withdraw from the accommodation contract. In such a case, the contract is cancelled from the beginning, with the exception of those provisions aimed at protecting the rights and claims of the accommodation provider (for example, the right to compensation for damages, lost profits and agreed contractual penalties). These terms and conditions shall apply in full to the relationship between the accommodation provider and the person for whom the accommodation was arranged by the guest, in which case the guest is obliged to inform such third party of the terms and conditions in advance.

2.7. The rights and obligations of the contracting parties not expressly regulated by the contract are governed by these terms and conditions and the current price list available through the accommodation provider's website. If the contract stipulates something different from these terms and conditions, the contract shall apply.

2.8. The accommodation provider also provides other additional services to the accommodation within the accommodation, such as apartment cleaning or vehicle parking. The specification of additional services is listed on the accommodation provider's website (hereinafter referred to as "related services").

3. Accommodation prices and payment terms

3.1. The accommodation price is determined according to the accommodation provider's current price list. The current price list is available via the accommodation provider's website and upon request at the hotel reception. The accommodation provider reserves the right to adjust prices depending on changes in legal and, in particular, tax regulations, as well as as a result of so-called "force majeure", if such circumstances have occurred since the order was accepted. In such a case, the accommodation provider is obliged to notify the guest of the price adjustment, including its justification, without undue delay, at the latest before accommodation.

3.2. The price for accommodation is payable according to the payment terms stated in the booking confirmation and is paid in full at the time of arrival. In the event of a guest's delay in paying the accommodation fee, the accommodation provider has the right to withdraw from the contract.

3.3. The accommodation provider may offer the guest a preferential accommodation price when paying the accommodation fee in advance. If the guest chooses this option, the accommodation provider may request payment of up to the full accommodation price in advance (hereinafter referred to as the "deposit"). In such a case, the guest is obliged to pay the deposit in accordance with the payment terms stated in the booking confirmation. In the case of ordering accommodation via a web form, the guest has the option of choosing a discounted accommodation price directly, if this option is currently offered by the accommodation provider.

3.4. The accommodation reservation becomes binding after the deposit has been paid. Payment means crediting the relevant amount to the accommodation provider's bank account, unless otherwise agreed. If the deposit is not paid by the guest properly and on time, the accommodation provider reserves the right to withdraw from the accommodation contract and cancel the reservation.

3.5. If the accommodation provider states a discount on the original price in its offer, the price after the discount always applies. Discounts cannot be combined with each other.

3.6. The accommodation provider may request payment of a refundable deposit in the amount of the monthly payment for accommodation. The refundable deposit is intended to cover possible damages caused by the guest in the hotel or, to pay outstanding amounts, late fees and other claims of the accommodation provider against the guest. The accommodation provider's claims against the guest may be paid from this refundable deposit. The accommodation provider undertakes to return the refundable deposit, or the amount remaining after the accommodation provider's claims have been satisfied, to the guest in cash upon proper handover of the apartment to the guest, or by bank transfer to the accommodation provider's account no later than 10 working days from the date of handover of the apartment to the guest.

4. Cancellation of the reservation, withdrawal from the contract before entering the accommodation, failure to appear to use the accommodation

4.1. The guest is entitled to withdraw from the accommodation contract and accommodation reservation no later than 14 days before entering the accommodation, even without giving a reason. In such a case, the guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. When withdrawing from the contract, the guest pays a fee for canceling the accommodation contract (hereinafter referred to as the "cancellation fee") in the amount of the price of the stay, if the withdrawal from the contract occurred no later than 14 days before the agreed start of accommodation, unless the accommodation provider and the guest agree otherwise.

5. Accommodation of guests

5.1. Guests are accommodated in the hotel from 8:00 a.m. to 8:00 p.m., unless the accommodation provider and the guest agree otherwise. The guest may be accommodated after 8:00 p.m. if this is agreed upon in advance in writing with the accommodation provider.

5.2. The guest reports his arrival at the hotel reception to an authorized employee of the accommodation provider. The number of guests in the agreed apartment corresponds to the number of people stated in the booking confirmation or in the accommodation contract. The guest undertakes to notify the accommodation provider in advance of any change in the number of guests upon arrival at the accommodation. The accommodation provider reserves the right not to accommodate previously announced persons, including children. Accommodation of pets is subject to the prior written consent of the accommodation provider and is charged according to the price list of the accommodation provider's services.

5.3. Upon arrival at the accommodation, the guest shall present an identity document (for example, an identity card, travel card, or residence permit) at the hotel reception, according to which the hotel reception will verify the guest's identity. The guest shall confirm the accuracy of his/her personal data and the period of accommodation by signing the hotel registration card or in the accommodation provider's accommodation book. The accommodation provider shall enter the guest's identification data from the document in the guest book. The period of accommodation may only be extended with the consent of the accommodation provider and must be extended by entering it in the accommodation provider's accommodation book or on the hotel registration card.

5.4. Upon arrival, during or at the end of the accommodation, the guest shall pay the price of accommodation according to Article 3 of these Terms and Conditions. After paying the accommodation price, the accommodation provider will issue a tax document for the relevant payment, which will be handed over or sent to the guest.

5.5. Before checking in to the accommodation, the accommodation provider is entitled to ask the guest to present a valid payment card, the authorized holder of which will be the guest, in order to pre-authorize (block) the payment of the estimated price of accommodation and related services. The guest agrees that upon termination of the accommodation, the accommodation provider may charge the final price of accommodation and related services through the guest's bank account. By presenting the payment card, the guest agrees to provide the accommodation provider with the payment card details (card type/issuer, holder/owner, expiration date, card number, card security code), which are necessary for pre-authorizing the payment in the amount of the estimated price of accommodation and related services (purpose of provision).

5.6. Upon checking in to the accommodation, the accommodation provider will hand over the keys to the apartment and hotel to the guest, or magnetic or chip card (hereinafter referred to as "keys"). The guest is obliged to notify the accommodation provider of the loss of keys without undue delay. The keys are the property of the accommodation provider and, if they are lost, the guest is obliged to pay the expenses associated with replacing the inserts, keys and any other costs that the accommodation provider will be forced to incur to eliminate the consequences of the loss of the keys. The guest acknowledges that he may not allow the use of the keys by third parties not covered by the accommodation contract.

6. Accommodation rules

6.1. The guest has the right to use the contracted apartment for the agreed period, including the hotel's common areas and related services. The guest is obliged to maintain order and cleanliness in the apartment. In addition, he undertakes to treat the accommodation provider's property with care and protect the apartment's equipment against damage. The guest is obliged to immediately notify the accommodation provider of any defects or damage to the apartment, the apartment equipment and the hotel's common areas.

6.2. The guest undertakes to maintain night-time silence in the apartment and common areas from 10:00 p.m. to 6:00 a.m. and not to disturb third parties with excessive noise. Visitors to the apartment can only be received after prior notification at the accommodation provider's reception, between 8:00 a.m. and 8:00 p.m. and in the hotel's common areas.

6.3. When leaving the apartment, properly close the water taps, turn off the lights, turn off electrical appliances that are not being used during the guest's absence, and close the windows in the apartment.

6.4. The guest and the persons accompanying him/her undertake to comply with the rules set out below:

1. a) the guest will not make any significant changes to the apartment, such as moving equipment to other rooms, removing equipment from the apartment
2. b) the guest will not bring into the hotel and store in the apartment appliances that are not intended for personal hygiene or office work;
3. c) the guest will not pollute the common areas and surroundings of the hotel;
4. d) the guest will not modify or replace door locks;
5. e) the guest will not use open fire or smoke in the apartment or hotel;
6. f) the guest will not allow third parties to enter, stay or sleep in the apartment or hotel;
7. g) the guest will not bring into the hotel and store in the apartment flammable, explosive and incendiary substances, weapons, ammunition, poisons, drugs (including marijuana), bulky items, gas appliances, electric direct heating appliances, electric hotplates;
8. h) the guest will not keep animals of any kind in the apartment without prior agreement with the accommodation provider, in which case the accommodation provider may require the guest to prove the animal's good health by means of a valid vaccination certificate;
9. i) the guest will not make copies of the keys or lend them to third parties;
10. j) the guest will not take their equipment out of the apartment or hotel;
11. k) the guest will not make any changes to the electricity, water, data networks and central heating systems;
12. l) the guest will not state the hotel address as their place of business or permanent residence;

6.5. In the event of a breach of the rules pursuant to paragraph 6.4. of these Terms and Conditions, the guest undertakes to pay a contractual penalty of EUR 100 for each individual breach of the rules in the case of a breach of the rules under letters a) to c) of paragraph 6.4., a contractual penalty of EUR 250 for a breach of the rules under letters d) to f) of paragraph 6.4., and/or a contractual penalty of EUR 500 for a breach of the rules under letters g) to l) of paragraph 6.4. of these Terms and Conditions. The guest may also pay the contractual penalty in an adequate amount in CZK according to the exchange rate of the Czech National Bank. The relevant provision on the payment of contractual penalties is made available to guests by the accommodation provider at the hotel reception, in each apartment and upon request from the hotel reception staff.

6.6. The guest is obliged to hand over the apartment key to the hotel reception every time they leave the hotel.

7. Safety and liability for damage caused

7.1. Upon arrival at the accommodation, the guest undertakes to familiarize himself with the safety rules and the evacuation plan in case of fire. These documents are made available by the accommodation provider at the hotel reception, in each apartment and upon request from the hotel reception staff.

7.2. The guest and the persons accompanying him undertake to place and secure personal (brought) belongings in such a way that they cannot be lost or stolen. The guest acknowledges that the brought belongings are not insured by the accommodation provider and the accommodation provider is not liable for things that are not related to the guest or the persons accompanying him. If the brought belongings are lost or stolen as a result of the actions or gross negligence of the guest or the persons accompanying him, the accommodation provider is not liable for any damage. The accommodation provider's liability for damage to brought items is limited to one hundred times the price of accommodation for one day. The guest must claim compensation for damage to brought items from the accommodation provider without undue delay, no later than fifteen days after the day on which he learned of the damage. After this period has expired in vain, the accommodation provider has the right to refuse the claim for compensation. The accommodation provider's liability for brought items is governed by the relevant provisions of the Civil Code and related legal regulations of the Czech Republic in matters not regulated by these terms and conditions.

7.3. When staying at the hotel, the guest must act in such a way as to avoid unreasonable harm to the freedom, life, health or property of the guest, persons accompanying him, the accommodation provider and third parties. The guest undertakes to pay the accommodation provider compensation for damages caused by the guest, persons accompanying him or third parties to whom the guest has allowed entry to the hotel and/or apartment, in the form of a cash payment at the hotel reception or from a bank account via a payment card in accordance with paragraph 5.5 of these terms and conditions. In such a case, the guest is obliged to provide the accommodation provider with the necessary cooperation in compensating for the damages via a payment card and grants consent to the use of the payment card details to make a payment from the guest's account for the purpose of compensating for the damages incurred.

7.4. In the event that the guest uses the possibility of parking a vehicle, the accommodation provider is not the operator of a guarded or otherwise secured parking lot, and therefore, due to the nature of the parking lot, the accommodation provider is not liable for any damage that the guest may incur to his vehicle or items left in it, unless the accommodation provider confirms in writing that he has taken such vehicle or items into his custody.

8. Complaints

8.1. The guest is obliged to file any complaint regarding the accommodation or related services immediately after discovering the defect at the accommodation provider's reception so that a remedy can be arranged. The accommodation provider is obliged to remove the defect or deficiency without unnecessary delay and in a manner appropriate to the given situation. If a remedy cannot be arranged in this way, the accommodation provider will draw up a complaint protocol together with the guest, which states the subject of the complaint and the statement of the accommodation provider or, where applicable, the accommodation provider's reception staff. Late and unjustified complaints will not be taken into account. In the event of different opinions between the accommodation provider and the guest, on the basis of which it will not be possible to clearly resolve the complaint, the guest agrees that the accommodation provider will be responsible for resolving the complaint.

8.2. The accommodation provider is obliged to handle the complaint no later than 30 days from the receipt of the complaint with a proposal for a solution or rejection of the complaint with proper justification.

8.3. The subject of the complaint may only be non-functional equipment, significant technical defects, poor-quality services, or related services to an incomplete extent if these services were part of the contractual relationship.

8.4. If the guest does not use the ordered and reserved accommodation or related services for reasons on his/her part, he/she is not entitled to compensation or a discount on the price of accommodation and related services.

8.5. The guest is obliged to report a complaint about accommodation and related services only during their use. Complaints made after the end of accommodation and use of related services will not be taken into account due to the nature of the services provided.

9. Personal data protection

9.1. The accommodation provider is the controller of personal data within the meaning of Act No. 101/2000 Coll. on the protection of personal data and on the amendment of certain acts, as amended, and Article 4(7) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "Regulation"). The identification and contact details of the accommodation provider as the controller of personal data are set out in paragraph 1.1. of these terms and conditions.

9.2. For the purpose of negotiating, fulfilling and enforcing rights under the accommodation contract, the accommodation provider processes the guests' personal data, which are (i) name and surname, (ii) identification details such as date of birth and permanent address, and (iii) contact details such as correspondence address, telephone number and e-mail address. The accommodation provider stores this personal data for a period of 3 years from the end of the accommodation contract.

9.3. For the purpose of the legal obligation to keep a written record book pursuant to the provisions of Section 3, paragraph 4 of Act No. 565/1990 Coll., on local fees, as amended, the accommodation provider processes the guests' personal data, which are (i) name and surname, (ii) address of permanent residence or permanent residence abroad, (iii) number of the identity card or travel document of the natural person to whom the accommodation is provided. The accommodation provider stores this personal data for a period of 6 years from the last entry.

9.4. For the purpose of the legal obligation to keep a house book pursuant to the provisions of Section 100 letter f) and Section 101 of Act No. 326/1999 Coll., on the stay of foreigners in the Czech Republic and on the amendment of certain acts, as amended, the accommodation provider processes the personal data of guests who are not citizens of the Czech Republic, which are (i) name and surname, (ii) day, month and year of birth, (iii) citizenship, (iv) travel document number, (v) visa number, (vi) permanent residence abroad. The accommodation provider stores this personal data for a period of 6 years from the last entry. The accommodation provider is obliged to store the documentary documents replacing the house book for a period of 6 years from the end of the accommodation of the foreigner.

9.5. Personal data will be processed automatically and electronically. In the event of concluding an accommodation contract and other documents in paper form, the accommodation provider is entitled to process personal data mechanically in paper form. The accommodation provider will not provide or in any way make the obtained personal data available to a third party without the consent of the accommodated person, except in cases where the obligation to provide the data is required by law.

9.6. The guest is entitled to request access to his/her personal data, their correction or deletion, restriction of processing, or transfer of personal data. In case of doubt about the proper procedure of the accommodation provider, he/she has the right to apply for a review of the accommodation provider's procedure to the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27 170 00 Prague 7, www.uoou.cz, e-mail: posta@uoou.cz (hereinafter referred to as "ÚOOU").

9.7. The accommodation provider shall provide information to guests regarding requests pursuant to paragraph 9.6. of these terms and conditions without undue delay, within one month of receipt of the request. If necessary and taking into account the complexity and number of requests, the accommodation provider may extend this period by another two months; the guest shall be informed of such extension within one month of receipt of the request, together with the reasons for this extension. If the guest has submitted the request in electronic form, the accommodation provider shall also provide information in electronic form, if possible and unless the guest has requested another method.

9.8. If the accommodation provider rejects the guest's request regarding the protection of personal data, it shall inform the guest within one month of receiving the relevant request and shall state the reasons for rejecting the request. In such a case, the guest is entitled to file a complaint with the Office for the Protection of Personal Data and/or a petition with the competent court.

9.9. All information and actions within the meaning of Article 9 of these Terms and Conditions are provided and performed by the accommodation provider free of charge, except in cases where the submitted requests are clearly unfounded or unreasonable, in particular because they are repeated, in which case the accommodation provider is entitled to either request reimbursement of the costs associated with processing the request or refuse to comply with the request.

9.10. In the event that there is a breach of personal data security and this breach results in a high risk to the rights and freedoms of the guests, the accommodation provider shall notify the guests of this breach without undue delay.

10. Termination of accommodation

10.1. The guest's accommodation ends on the last day of the period for which the accommodation price was paid, unless the guest and the accommodation provider agree otherwise in writing.

10.2. The accommodation provider is entitled to terminate the guest's accommodation and terminate the contract, even without a notice period and the guest's right to a refund of the price of accommodation and related services, under the following conditions:

1. a) the guest or the persons accompanying him/her seriously violate the obligations arising from the contract, these terms and conditions, or the accommodation provider's price list, or otherwise seriously violate good morals in the hotel, damage the accommodation provider's property, disrupt public order or grossly harass third parties, provided that the guest was notified of this possibility in advance by the accommodation provider
   and did not eliminate the defective condition himself/herself;
2. b) the health condition of the guest or the persons accompanying him/her endangers the health of third parties.

10.3. If the guest terminates the accommodation earlier than agreed with the accommodation provider, or if the conditions according to paragraph 10.2. of these terms and conditions are met, the accommodation provider has the right to payment of the entire price for accommodation and related services.

10.4. On the day of termination of accommodation, the guest shall vacate the apartment no later than 11:00 a.m., unless otherwise agreed in writing with the accommodation provider. The guest is obliged to hand over the apartment to the accommodation provider in the condition in which he received it. If the guest does not hand over the apartment in the condition in which he received it, he is obliged to pay the accommodation provider compensation for the damage incurred in accordance with the procedure according to paragraph 5.5. of these terms and conditions.

10.5. Upon termination of accommodation, the guest shall lock the apartment and hand over the keys to the hotel reception, unless otherwise agreed with the accommodation provider.

10.6. If the guest does not vacate the apartment within the specified time, the accommodation provider is entitled to charge for another day of accommodation or to remove the guest's personal belongings, thereby ensuring that the rights of other guests are not restricted. If the guest does not ensure the collection of personal belongings without undue delay after being requested to do so by the accommodation provider and at the same time fails to fulfill all of his previous obligations to the accommodation provider, it is assumed that he does not wish to exercise ownership rights to the items left behind or to keep the items and agrees that the accommodation provider may dispose of these items as the owner at his discretion.

11. Final provisions

11.1. The accommodation provider reserves the right in exceptional cases to offer the guest accommodation other than that originally agreed, provided that it does not differ significantly from the accommodation according to the booking confirmation.

11.2. The accommodation provider may extend the guest's accommodation only if there is free capacity in the hotel.

11.3. Legal relationships arising from the fulfillment of these terms and conditions are governed by the law of the Czech Republic, excluding conflict of laws rules, in particular Act No. 89/2012 Coll. Civil Code, as amended. All disputes will be resolved by agreement; if the accommodation provider and the guest fail to reach an agreement, they will be resolved at the District Court for Prague 5.

11.4. These Terms and Conditions are an integral part of the reservation confirmation and form part of the contract within the meaning of Section 1751(1) of the Civil Code. The guest is obliged to familiarize himself with the terms and condi

Price list

Included in the price of your stay:

• accommodation with breakfast
• Wi-Fi
• children's playroom
• multifunctional playground (with discount)
• ski storage and bikes
• monitored parking lot at the guesthouse,
• room with X-box and table tennis
• discounts in Ski park Filipovice

Prices of individual rooms are listed in the rooms section. Prices of individual packages for each of them.

Additional information:

• accommodation for 1 night additional charge 200 CZK/person.
• Children under 1 year of age stay free of charge
• When occupying a room with one person, there is an additional charge of 300 CZK/night.
• Children under three years of age do not have half board and a bed included in the price in any offer
• If at least 4 beds are not paid for and a four-bed or family room is still requested, an additional charge of CZK 699 per night and bed is charged
• Additional charge for a Family room CZK 490/night when occupying at least 4 beds
• We do not accommodate pets

Service price list

Cancellation fees

Special diet price list

Cancellation conditions

In case of non-payment on time, the facility has the right to cancel the reservation. The reservation can be canceled free of charge within 14 days of payment and the deposit paid will be returned to the client. The accommodation facility allows you to change the reservation date up to 21 days before arrival, this modification depends on current availability and prices. In case of cancellation of the reservation within 14 days of payment, the prepayments paid will be forfeited.

Important information

Price list valid from 1.1.2021 until further notice. Prices subject to change. The price of any offer does not include a stay fee of 20 CZK per person/night over 18 years. All stays can be paid from the FKSP. 27.12.2022 - 2.1.2023 stay for at least 5 nights + surcharge for New Year's Eve 999 CZK adults, 399 CZK children.

For a binding order, we require a deposit of 50% of the total price of the ordered services. Payment by bank transfer is due according to the issued advance invoice. The balance is due upon arrival, you can pay in cash or by credit card.

Prices include VAT. We are VAT payers.

According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours. ", if the taxpayer registers sales in the given cash register in the normal mode.